TERMS AND CONDITIONS

Online Sales – Istikbal Furniture

Last updated: 15 August 2026

These Terms and Conditions apply to purchases made through www.istikbalfurniture.co.uk.

Nothing in these Terms and Conditions affects or limits your statutory rights as a consumer.

1. About Us

The website www.istikbalfurniture.co.uk is operated by Klinai Ltd, the authorised UK distributor and retailer of Istikbal Furniture.

Klinai Ltd
75 Rushey Green
London
SE6 4AF
United Kingdom

Telephone: 0207 0187 740
Email: store@klinai.co.uk

For the purposes of these Terms and Conditions, “Klinai Ltd”, “we”, “us” and “our” refer to Klinai Ltd.

“You” and “your” refer to the consumer placing an order through our website.

2. Products and Made-to-Order Furniture

All furniture products purchased through our website are supplied on a made-to-order basis.

This means that products are ordered or manufactured specifically for your order and may not be held as general ready-to-deliver stock.

Product pages will provide information about the relevant product, including where applicable its dimensions, configuration, colour, fabric, finish and other available options.

You should carefully check your selected options before completing your order.

Products made to your specifications

Where you select a product, configuration, material, colour, finish, size or other option that is made specifically to your individual requirements or results in the product being clearly personalised, the statutory right to cancel under the Consumer Contracts Regulations may not apply where the relevant legal exception applies.

The fact that a product is described as “made to order” does not, by itself, remove any statutory cancellation right that would otherwise apply.

3. Prices and VAT

All prices displayed on our website include VAT at the applicable rate unless expressly stated otherwise.

The total price of the products and any applicable delivery charge will be shown before you place your order.

Delivery charges are calculated according to the delivery address and other applicable delivery factors.

The applicable delivery charge will be displayed before you complete your purchase.

4. Payment

Full payment is required when you place an online order.

The full purchase price, together with any applicable delivery charge, must be paid at the time the order is placed.

Payment must be successfully authorised before we process your order.

If payment is declined, reversed or cannot be successfully authorised, we may be unable to accept or fulfil your order.

5. Placing an Order

Before completing your purchase, you will have an opportunity to review:

  • the products selected;

  • quantities;

  • product options and configurations;

  • delivery address;

  • applicable delivery charge; and

  • total amount payable.

You should carefully check all information before submitting your order.

You are responsible for ensuring that the information you provide is accurate, including your delivery address and contact details.

The website will provide an appropriate facility for you to identify and correct errors before submitting your order.

By completing the online checkout process, you confirm that you wish to place the order and pay the total amount displayed.

6. Order Confirmation and Contract Formation

After you place an order, we will send an email acknowledging receipt of your order.

This acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

A legally binding contract will be formed when we send you an Order Confirmation confirming acceptance of your order.

Once the contract has been formed, the product will be ordered or placed into the relevant production process.

If we cannot accept your order, we will notify you and refund any payment already taken.

7. Delivery

Delivery charges are calculated according to the delivery address.

The applicable delivery charge will be displayed before you complete your purchase.

Delivery availability may depend on the destination, product size, quantity, access requirements and other logistical considerations.

We currently do not deliver to Northern Ireland or destinations requiring customs clearance unless expressly agreed otherwise in writing.

Once your order is ready for delivery, we will contact you using the details provided with your order to arrange delivery.

8. Delivery Dates

Because our products are made to order, delivery dates depend on production, availability, transportation and other logistical factors.

We will provide an estimated delivery period or date where available.

Unless expressly agreed otherwise, delivery dates are estimates and are not guaranteed.

We will make reasonable efforts to meet the estimated delivery period.

Where applicable consumer law provides you with a right to cancel or another remedy because of a delivery delay, nothing in these Terms and Conditions limits that right.

9. Delivery Access

You are responsible for checking before ordering that the furniture can reasonably be delivered to the property and the intended room.

You should consider:

  • vehicle access and parking;

  • building entrances;

  • external and internal doors;

  • staircases;

  • lifts;

  • corridors;

  • ceilings;

  • corners and turning areas;

  • room dimensions; and

  • sufficient space for delivery.

If you are uncertain whether a product will fit through your access route, please contact us before ordering.

If delivery cannot be completed because of circumstances for which you are responsible, such as inadequate access, insufficient space or unsafe conditions, we may need to return the goods to our warehouse and arrange another delivery.

Where a further delivery is required because of circumstances for which you are responsible, the delivery charge applicable to the delivery address may be payable.

10. Storage

Where your goods are ready for delivery but delivery cannot take place because of circumstances for which you are responsible, we will provide up to 2 weeks of free storage from the date we first attempt to contact you to arrange delivery.

After this period, storage charges may apply at:

£10 per cubic metre per week, including VAT.

The maximum storage period is 6 months, unless otherwise agreed in writing.

If goods remain undelivered after 6 months due to circumstances for which you are responsible, we may cancel the order by giving reasonable notice.

Any refund following such cancellation will be dealt with in accordance with applicable law.

11. Split Deliveries

If an order contains several products, we may make more than one delivery where reasonably necessary due to:

  • different production schedules;

  • product availability;

  • product size or volume;

  • transportation requirements; or

  • other reasonable logistical considerations.

Where practical, we will inform you if your order is expected to be delivered in separate consignments.

12. Delivery and Inspection

You or an authorised person should be available to receive the goods.

You should inspect the goods at delivery as far as reasonably possible.

Any visible damage, shortage or incorrect item should be reported to the delivery team at the time of delivery where possible.

Where possible, the issue should be recorded on the delivery documentation.

However, failure to record damage or another issue on the delivery documentation does not remove or limit your statutory rights.

If you discover damage, a fault or an incorrect item after delivery, please contact us as soon as reasonably possible.

13. Your Statutory Rights

When you purchase goods from us as a consumer, you have statutory rights under applicable UK consumer law.

These include rights relating to goods being:

  • of satisfactory quality;

  • fit for purpose;

  • as described; and

  • supplied in accordance with the contract.

Nothing in these Terms and Conditions excludes, restricts or limits any statutory right or remedy that cannot lawfully be excluded or limited.

14. Cancellation of Your Online Order

For eligible goods, you may cancel your contract within 14 days from the day after the day on which you, or a person nominated by you, receives the goods.

To exercise your statutory cancellation right, you must clearly communicate your decision to cancel to us before the cancellation period expires.

Your statutory cancellation right does not apply where a specific statutory exception applies. This includes certain goods made to the consumer’s specifications or clearly personalised, and certain sealed goods which are not suitable for return for reasons of health protection or hygiene where the goods have been unsealed after delivery.

Further information about cancelling an order, returning goods and refunds is set out in our Refund & Return Policy.

15. Returns Following Cancellation

If you cancel an eligible order after receiving the goods, the goods must normally be returned to us without undue delay and no later than 14 days after the day on which you informed us of your cancellation.

The direct cost of returning goods following cancellation is your responsibility where permitted by applicable law.

Where Klinai Ltd arranges collection on your behalf, the applicable collection cost may be payable by you, where permitted by law.

Further information about returns and collection arrangements is set out in our Refund & Return Policy.

16. Condition and Diminished Value of Returned Goods

You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be able to examine them in a shop.

If you handle the goods beyond what is reasonably necessary and this results in diminished value, we may be entitled to make a deduction from the refund to reflect that diminished value, where permitted by law.

Further information about the assessment of returned goods is set out in our Refund & Return Policy.

17. Refunds Following Cancellation

Where you validly cancel an eligible online order under your statutory cancellation right, we will refund the payments due to you in accordance with applicable law.

Any permitted deduction, including applicable return or collection costs or any reduction in value resulting from handling beyond what is reasonably necessary, may be deducted from the refund in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

We will process refunds within the statutory time limits.

Further information about refunds is set out in our Refund & Return Policy.

18. Mattresses – Cancellation and Hygiene

Mattresses are supplied in protective packaging for hygiene and protection purposes.

Where a mattress is supplied in protective packaging and the packaging is opened after delivery, the statutory right to cancel may not apply where the relevant statutory exception for goods that are not suitable for return for reasons of health protection or hygiene applies.

Where the statutory cancellation exception does not apply, your cancellation rights remain unaffected by this section.

Further information about mattress returns and cancellation is set out in our Refund & Return Policy.

19. Faulty, Damaged or Incorrect Goods

If you receive goods that are faulty, damaged, incorrect or not as described, please contact Klinai Ltd as soon as reasonably possible and provide details of the issue.

We will assess the reported issue and determine whether the goods are faulty, damaged, incorrect or otherwise do not conform to the contract. We will provide the appropriate remedy in accordance with applicable law.